Certified BSC Professional Program
This Program has been approved for Recertification Hours toward aPHRi, PHRi, SPHRi, and GPHR Recertification through the Human Resource Certification Institute (HRCI) as well as for Professional Development Credits (PDCs) toward SHRM-CP and SHRM-SCP Recertification through the Society for Human Resource Management (SHRM), which is required every three years to maintain the Certification Status.
Course Description
Balanced Scorecard (BSC) is a strategic planning and management system used by organizations to align business activities to the vision and strategy of the organization, improve internal and external communications, and monitor organizational performance against strategic goals. It is called a “Balanced” scorecard because it includes financial and non-financial performance measures in four perspectives: financial, customer, internal business process, and learning and growth.
This Training course aims to provide the participants with relevant knowledge on how to develop and implement a Balanced Scorecard System, and offers a comprehensive overview on many benefits an organization can extract from the Balanced Scorecard System implementation.
Course Objective
- Comprehend fundamentals of a Performance Management System.
- Transpose the organizational strategy into a Balanced Scorecard Management System.
- Learn how to integrate the components of a Balanced Scorecard Architecture.
- Differentiate between objectives, KPIs, and initiatives.
- Improve the performance of your company.
- Ensure excellence in achieving organizational strategic objectives through a rigorous cascading process.
- Attain the company’s desired state of evolution.
- Get a Thorough & in-depth understanding of the value added and functionality of the Balanced Scorecard Management System.
- Develop and implement BSC Management Architecture in a standardized manner.
- Balance short-term and long-term goals, and external and internal perspectives.
- Overcome challenges in strategy execution by implementing the BSC Management System.
- Assist organizations to identify and track the (KPIs) that are most important for achieving their Strategic Objectives.
- Improve strategy communication by using the Balanced Scorecard Management System.
Teaching Philosophy
The teaching philosophy is based on Lectures designed for HR Audit process domain, with extensive practical applications, team-based activities. Role plays and individual & team exercises are also incorporated extensively in the program.
North Star Management Consultancy delivers the Certified BSC Professional Program over 3 sessions of 8 hours each (A total of 24 Hours).
Course Plan
1. Day One Discusses: The Performance Management System:
- The Performance Management Tools.
- Defining the Balanced Scorecard Uses.
- Balanced Scorecard Structure and Elements.
- Balanced Scorecard Management System Implementation.
- Demonstrating Performance Leadership.
- Clarifying Mandate for Improvement
- Enlisting Leadership Support
- Building Competency
- Performance Management Audit.
- Strategy and Business Planning.
- Performance Measurement.
- Performance Improvement.
- Performance Culture.
- Employee Performance.
- Formulating Organizational Strategy.
- Defining Strategy.
- Vision and Mission Statements.
- Organizational Values.
- Value Drivers, Goals, and Objectives.
2. Day Two Discusses: Understanding BSC Management System:
- The Structure & Organizational Strategy.
- Desired State of Evolution.
- Strategy Map, Scorecard, and Dashboards.
- KPI Documentation.
- Initiatives Descriptions.
- Integrating Strategy into Organizational Systems.
- Performance Measurement.
- Project Management.
- Innovation Management.
- Budgeting.
- Quality Management.
- Risk Management.
- Stakeholders’ Management.
- Driving Strategy Implementation.
- Project Reporting.
- Process Audits.
- KPIs/Metrics Monitoring.
3. Day Three Discusses: Implementing and using a BSC:
- Ensuring Competency and Capabilities Maturity.
- Business Acumen Improvement Competencies, Capabilities, and Mindset.
- Organizational Competencies & Maturity Development.
- Managing Performance.
- Data Gathering & Analysis.
- Performance Reporting & Reviewing
- Benchmarking.
- Learning and Recalibration.
- Insights Generation.
- Decision Making Process.
- Strategy Recalibration.
- Action Items Implementation & Monitoring.
- Strategy Modeling.
- Nurturing a Performance Culture.
- Communication, Education, and Engagement.
- Gamification & Compensation.
- Reviewing and Certification Exam.
- Course Review & Certification Exam.
Remarks
- No more than 15 Participants are allowed in the same Class.
- Participation Grades are based on attention and contribution to class discussions.