Certified KPI Professional Program
This Program has been approved for Recertification Hours toward aPHRi, PHRi, SPHRi, and GPHR Recertification through the Human Resource Certification Institute (HRCI) as well as for Professional Development Credits (PDCs) toward SHRM-CP and SHRM-SCP Recertification through the Society for Human Resource Management (SHRM), which is required every three years to maintain the Certification Status.
Course Description
Many companies are working with the wrong measures, many of which are incorrectly termed Key Performance indicators (KPIs). It is a myth to consider all performance measures to be KPIs, there are four types of performance measures. These four measures are in two groups:
- Result indicators to reflect the fact that many measures are a summation of more than one team’s input.
- Performance indicators are measures that can be tied to a team or a cluster of teams working closely together for a common purpose. These measures thus give clarity and ownership. With both these measures some are more important so we use the extra word “KEY.” Thus, we now have two measures for each measure type:
- Key Result Indicators (KRIs): Give the board an overall summary of how the Organization is performing.
- Result indicators (RIs): Tell management how Teams are combining to produce results.
- Performance indicators (PIs): Tell the Management what teams are delivering.
- Key performance indicators (KPIs): Tell the Management how the Organization is performing in their critical success factors and, by monitoring them, Management is able to increase performance dramatically.
Course Objective
- Here are some steps you can follow to select KPIs for your organization.
- Identify the goals of your organization or team.
- Consider which metrics are most important or relevant to your organization.
- Choose a small number of KPIs (usually 3-5) that will be most impactful and meaningful.
- Define each KPI carefully, including how it will be measured and tracked.
- Establish benchmark and targets for each KPI.
- Differentiate between KRIs, RIs, PIs, & KPI’s.
- Differentiate between objectives, KPIs, and initiatives.
- Understand KPI selection & balancing in different contexts.
- Apply best practice techniques to KPI selection.
- Document KPIs in a standardized template.
- Learn when and how to use benchmarking in target setting.
- Optimize the KPI activation and data gathering to Support decision making by accessing relevant performance data.
Teaching Philosophy
The teaching philosophy is based on Lectures designed for HR Audit process domain, with extensive practical applications, team-based activities. Role plays and individual & team exercises are also incorporated extensively in the program.
North Star Management Consultancy delivers the Certified KPI Professional Program over 3 sessions of 8 hours each (A total of 24 Hours).
Course Plan
1. Day One Discusses: A standardized approach to KPIs:
- The World of KPIs.
- Challenges in performance measurement.
- The value added by KPIs.
- KPIs concept map.
- Governance.
- Understanding KPIs:
- Understanding the Mix – KRIs, RIs, PIs & KPIs.
- KPI related terminology.
- SMART objectives decomposed.
- KPI lifecycle.
- KPI Typology:
- Leading vs. lagging KPIs.
- Qualitative vs. quantitative KPIs.
- Efficiency vs. effectiveness KPIs.
- KPI Taxonomy:
- Interdisciplinary systemic worldview.
- KPI use case scenarios.
- KPI DNA map.
2. Day Two Discusses: KPI selection & target setting:
- KPI selection.
- KPI selection for organizational scorecard.
- KPI selection sources, & KPI selection techniques.
- KPI Alignment:
- KPI alignment approaches.
- KPI selection for corporate scorecard.
- KPI Documentation:
- KPI documentation form functions.
- KPI documentation form design.
- KPI documentation process.
- Working with Targets:
- Target setting process.
- Challenges in working with targets.
- Negative behaviors when setting targets.
- Weights and indexes.
3. Day Three Discusses: Data gathering and visualization:
- Data Gathering:
- Data quality dimensions.
- KPI reporting data sources.
- KPI activation tools.
- KPI activation techniques.
- Working with data custodians.
- Data collection methods.
- Data Visualization:
- Guidelines to designing efficient templates.
- Usability in terms of visual design.
- Scorecard and dashboard design.
- Review & Evaluation Test:
- Course review & Certification Exam.
Remarks
- No more than 15 Participants are allowed in the same Class.
- Participation Grades are based on attention and contribution to class discussions.